FAQ
Search our FAQ for answers to anything you might ask.
Basics
GST Tool is a platform that provides various tools and services related to GST (Goods and Services Tax) in India. We offers features such as create GSTR-1 for online sellers, reconciliation of GSTR-2A/2B, eCommerce Accounting Software and other compliance-related services.
We offer a range of services related to GST, such as an Online Seller Tool to convert e-commerce excel into GSTR-1 excel and JSON, 2B/2A Reconciliation for reconciling 2A/2B with purchase data and providing query reports and import your eCommerece data into Tally with eCom to tally.
We offer both free and paid tools. Some of the basic tools are free to use, but for other services like the Online Seller Tool and 2B/2A Reconciliation, you can use them for free for 30 days, after which you may need to pay a nominal fee.
To get started with GSTTool, you can visit our sign-up page and create an account. Once you have an account, you can start using the various tools and services that we offer.
Yes, GSTTool is a reliable platform for GST-related services. It has a team of experts who are well-versed in GST regulations and compliance requirements. The platform has also received positive reviews from many users who have used its services.
Payment
GSTTool accepts payment through various modes such as credit/debit cards, net banking, and UPI.
Yes, it is safe to make payments on GSTTool.in. The platform uses secure payment gateways that are encrypted to protect your financial information.
In case you are not satisfied with the service provided by GSTTool, you can contact their support team and request a refund. However, the refund policy may vary based on the type of service you have availed.
Yes, once you make a payment on GSTTool, you can download invoice from your profile that contains details such as the amount paid, service availed, and transaction ID.
GSTTool does not charge any additional fee for using a particular payment method. However, you may need to check with your bank or payment service provider if they charge any additional fee for the transaction.
Errors and Issues
If you encounter an error while using GSTTool, you can try refreshing the page or logging out and logging back in again. If the error persists, you can contact the support team for assistance.
When reporting an error, it is helpful to provide details such as the steps you took before the error occurred, the error message displayed on the screen, and any other relevant information that can help the support team diagnose the issue.
The time taken to resolve an error may vary based on the complexity of the issue. The support team will work to resolve the issue as quickly as possible and keep you informed about the progress.
If you are unable to login to your accounts, you can try resetting your password or contacting the support team for assistance. They may ask you to provide additional information to verify your account before resetting your password or resolving the issue.